Launching Soon
No action is needed now! You’ll receive an email or mail from National Grid when the program launches.
No Cost
As a National Grid customer, you will be able to access your unique heat loss profile at no cost once the program launches.
About the Heat Loss Awareness Program
MyHEAT helps you see heat loss occurring from your building. National Grid will help you reduce your heat loss through energy efficiency programs with incentives of up to 70% of the cost!
See where heat loss occurs
A colored Heat Loss Map of your business’ roof shows where heat loss may be leaking from your building.
See how much heat loss occurs
A Heat Loss Rating of 1 – 10 helps you understand how much heat loss may be leaking from your building.
The Heat Loss Map and Heat Loss Rating shown above are examples only.
We Respect Your Privacy
This program does not reveal any personal or private information about your business.
Not Invasive
Heat Loss Maps cannot see inside your building. MyHEAT cannot see through windows or walls and does not capture details about people within the building.
Secure Data
Safeguarding your information is of the utmost importance to MyHEAT. Industry-standard best practices are applied to protect your information.
Data for Good
National Grid designed this program to help customers save energy and money. If you would like to opt-out, please submit the Opt-out Form here.
Frequently Asked Questions
Have more questions about the program?
Review the FAQ below, or contact us at ngridma@myheat.ca or 1-800-787-1706.
Who is MyHEAT and what is the program offering?
MyHEAT is a technology company that uses aerial thermal infrared images of rooftops to help customers assess heat loss and visually pinpoint where heat may be escaping from their buildings.
MyHEAT offers an educational platform that helps customers see their building’s heat loss from a bird’s-eye view, compare it to similar buildings in their area, and connect them to energy-efficiency programs through National Grid, such as a no-cost Home Energy Assessment, weatherization incentives of 75 to 100% off insulation, and new heat pump heating and cooling technology that helps keep your business comfortable all year long.
Is there a cost to being part of this program?
As a National Grid customer, there is no cost for you to access Heat Loss Insights through your unique online Building Profile when the program is launched.
Why am I receiving this information?
We have teamed up with MyHEAT to promote awareness of energy efficiency and help customers save energy as part of a new program. Not all residents will be able to access building heat loss details during the program period.
You may be receiving general information about this program that provides you with a unique link to your Building Profile to learn more about your building’s heat loss and energy-saving opportunities. This information is provided for educational purposes only, and you are not required to complete any actions if you receive engagement through this program. We do recommend, however, learning more about available rebate programs.
If you would like to opt-out of this program, please complete the Opt-out Form here.
How and when was this data collected?
Thermal data was collected using a world-class sensor in January 2023 for buildings within the program area. Data is collected with a plane at night when the outside temperature is right around freezing. The collection method is similar to how Google Maps are created and MyHEAT’s sensor cannot see into buildings or through structures to preserve the privacy of customers.
With thermal data, MyHEAT identifies where heat loss is occurring from a bird’s-eye view. This is done using machine learning algorithms, and the final result is the creation of unique heat loss ratings and heat loss maps for individual buildings–offered to customers through an educational platform.
Who am I being compared to?
The rating for your building was calculated using measured temperatures, and is being compared to nearby buildings similar in size and age. The lower a building’s rating the less heat it is losing.
I want to learn more about my Heat Loss Rating. How do I get started?
If you would like to learn more about your building’s Heat Loss Rating or want to schedule a no-cost Home Energy Assessment, National Grid’s energy efficiency experts are available to help and can be reached at 1-800-787-1706.
I’ve recently made upgrades – will they be shown in my profile?
If the upgrades were made after the collection date of January 2023, the analysis will not capture them.
I no longer want to receive this information. How do I opt-out?
If you have questions, please email ngridma@myheat.ca or call 1-800-787-1706, or if you would like to opt-out of this program please complete the Opt-out Form here.
I think there might be an issue – what can I do to fix it?
Your Heat Loss Map and Heat Loss Rating may be impacted by objects on the roof, such as solar panels, or errors with the classification of roof materials or building shape. If you have questions or believe there is an error, please send us an email to ngridma@myheat.ca.
I have more questions.
We are here to help! Send us an email to ngridma@myheat.ca.
Want to Opt-out?
Click the button below if you do not wish to receive information from National Grid about your business’ heat loss and would like to opt-out of this program.