Privacy Policy

Your privacy is important.

At MyHEAT, we care about your privacy and want you to be familiar with how we collect, use, and disclose information. Our policy helps us ensure a positive viewing experience of the MyHEAT data.

This Privacy Policy describes the practices in place for the collection and use of personal or corporate information provided to MyHEAT Inc. (“MyHEAT,” “us,” “we,” or “our”) through the use of the MyHEAT platform. Please read this Privacy Policy carefully. By accessing and using the MyHEAT Platform, you agree that you have read and understood this Privacy Policy. You accept and consent to the privacy practices that are described in this Privacy Policy.

We recognize that you trust us to act responsibly when you choose to provide us with information about yourself. As you use our services, we want you to understand how we are using the data and how you can protect your privacy. This Privacy Policy governs your use of the MyHEAT platform for both mobile and desktop devices.

Collection and Use of Personal Information

Personal information is data used to identify or contact a single person. We collect and store information that you enter on the MyHEAT platform, such as email addresses, survey responses. Before or at the time of collecting personal information, we will identify the purposes of the collected data.

We collect personally identifiable data from every visitor to maintain a high level of service to you. For example, we collect your IP address and standard information included with every communication sent on the internet, such as web requests, the data sent in response to such requests, the device type, the browser type, the browser language, service provider, visitor demographics (city and country). IP addresses are collected and temporarily stored on our customers’ visiting MyHEAT platform for associated performance metrics and analytics and monitoring and tracking application errors. We will never access these IP addresses without any operational or security need.

To the extent we collect personally identifiable information such as your email address, we will only use such information to provide you with relevant information and updates about the MyHEAT platform. For example, we may send you promotional emails relating to MyHEAT or other third parties we feel you would be interested in or communicate with you about your use of the MyHEAT platform. We may also use technology to alert us via a confirmation email when you open an email from us. You can modify your email notification preferences by clicking the appropriate link included in the footer of email notifications. If you do not want to receive emails from MyHEAT, please opt-out of receiving emails at the bottom of any MyHEAT emails or editing your profile preferences.

Cookie Policy

What are cookies?

Cookies are small text files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make it more secure, provide better user experience, and understand how the website performs and to analyze what works and where it needs improvement.

How do we use cookies?

As most of the online services, our website uses first-party and third-party cookies for several purposes. First-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.

The third-party cookies used on our website are mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.

Types of Cookies we use

Necessary: Necessary cookies are crucial for the proper functioning of the website. They ensure basic functionalities and enhance the website’s security features, all while maintaining user anonymity. They are turned on by default.
Advertisement: Advertisement cookies help to deliver relevant ads and targeted marketing campaigns to visitors. These cookies track user activities across websites, collecting information to personalise and optimise ad content.
Analytics: Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc.
Functional: Functional cookies contribute to specific functionalities on the website. They facilitate actions like content sharing on social media platforms, collecting feedback, and integrating other third-party features.
Performance: Performance cookies are used to understand and analyse the website’s key performance indicators. This analysis helps improve and deliver a superior user experience by focusing on site speed, responsiveness, and overall performance.

Please note that the specific types of cookies used may vary across our different applications. Some applications may not utilize all cookie categories listed above.

MyHEAT Data

The HEAT Maps and HEAT Ratings (collectively referred to as the “MyHEAT data”) provided on our platform serves to enhance your viewing experience by helping you visualize the amount and location of invisible waste heat leaving your home. At MyHEAT, we go through great lengths to ensure that the MyHEAT data is accurate, helpful, and beneficial to users.

Sources of Imagery

Thermal imagery is collected using a thermal sensor attached to the bottom of an airplane. We only collect mid-wave thermal infrared energy (3-5 µm) emitted from the surface of the features (i.e., houses, roads, vegetation) composing the scene at the acquisition time.

We cannot identify any contents within the home. Additionally, we do not collect or publicly disclose any household-specific data regarding the number of occupants, age, gender, race, or income unless voluntarily provided by the user. Furthermore, this imagery is not collected in real-time.

Where Imagery Appears

Unless otherwise stated, all content that is published on the MyHEAT platform is public. The MyHEAT data may also appear on official websites of partner organizations and social or print media for marketing or educational purposes. If you wish to remove your home from the MyHEAT platform, please contact us, and it will be removed within 1-5 business days.

MyHEAT may work with partner organizations to offer MyHEAT data directly to customers on a confidential basis through a password-protected platform, print media, or on the partner organization’s authorized website for marketing or educational purposes.

Disclosure to Third-Parties and Partner Organizations

We do not share your personal information with third parties except in certain circumstances, including, but not limited to:

When you sign-up for newsletters, your name, and email are shared with Mailchimp for mailing list management.
When you allow us to share the information, such as when you choose to share your personal information with third parties or their sites or platforms, such as when you share one of our blog posts to your social media feed; and
When we cooperate with strategic partner organizations, such as municipal organizations or local utilities, work with MyHEAT to provide incentives or products, collect voluntary survey insights, or use the MyHEAT platform to market to customers.

We may also share personally identifiable information and aggregated, anonymized data with external services to help us improve the MyHEAT platform and service.

We currently use:

Google services such as, Google Ads and Google Analytics
LinkedIn Insight
Mailchimp
Hotjar

Please check out these companies’ Privacy Policies to learn more about how they are protecting your data. MyHEAT has no control over and assumes no responsibility for the content, privacy policies, or practices of any third-party information, sources, or services.

Misrepresentation

We do not allow individuals to use the MyHEAT platform to mislead others. This applies to deceptive content and false representations or any unauthorized use of the MyHEAT data for door-to-door or online sales. MyHEAT reserves the right to pursue legal action against those who falsely claim that they represent, or are employed by MyHEAT.

Security

We believe that safeguarding the confidentiality of your information is of the utmost importance. We provide physical, electronic, and procedural safeguards to protect the data we process and maintain. For example, we limit access to authorized employees and contractors who need to know that information to operate, develop, or improve the MyHEAT platform. Please be aware that, although we endeavour to provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches.

In October 2023, MyHEAT completed the Type 1 SOC 2® Audit successfully and received a positive report from the 3rd party independent auditor. A SOC 2® Type 1 audit is essential for data security and trustworthiness because it provides an objective evaluation of an organization’s controls and practices related to sensitive data. MyHEAT considers your data security not just a compliance requirement but a core element of the work we do.

Changes to Privacy Policy

Please review this content from time to time, as we may amend or update this Privacy Policy at any time without notice. The use of the information we collect now is subject to the Privacy Policy when such information is used. A user is bound by any changes to the Privacy Policy when they use the MyHEAT platform after such changes have been first posted.

Please note that this is not a contract.

Privacy Questions

Should you have any questions or concerns about MyHEAT’s Privacy Policy or data processing, please contact us.

Last Updated: 2023-10-18