201-1228 Kensington Rd NW
Calgary, AB T2N 3P7
Your privacy is important.
At MyHEAT, we care about your privacy and want you to be familiar with how we collect, use, and disclose information. Our policy helps us ensure a positive viewing experience of the MyHEAT data.
Collection and Use of Personal Information
Personal information is data used to identify or contact a single person. We collect and store information that you enter on the MyHEAT platform, such as email addresses, survey responses. Before or at the time of collecting personal information, we will identify the purposes of the collected data.
We collect personally identifiable data from every visitor to maintain a high level of service to you. For example, we collect your IP address and standard information included with every communication sent on the internet, such as web requests, the data sent in response to such requests, the device type, the browser type, the browser language, service provider, visitor demographics (city and country). IP addresses are collected and temporarily stored on our customers’ visiting MyHEAT platform for associated performance metrics and analytics and monitoring and tracking application errors. We will never access these IP addresses without any operational or security need.
To the extent we collect personally identifiable information such as your email address, we will only use such information to provide you with relevant information and updates about the MyHEAT platform. For example, we may send you promotional emails relating to MyHEAT or other third parties we feel you would be interested in or communicate with you about your use of the MyHEAT platform. We may also use technology to alert us via a confirmation email when you open an email from us. You can modify your email notification preferences by clicking the appropriate link included in the footer of email notifications. If you do not want to receive emails from MyHEAT, please opt-out of receiving emails at the bottom of any MyHEAT emails or editing your profile preferences.
Cookies and Other Technologies
In some of our, or our partner’s, user engagement messages, we use a “clickthrough URL” linked to content on the MyHEAT platform. When customers click one of these URLs, they pass through a separate web server before arriving at the destination page on our website. We track this clickthrough data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked this way, you should not click text or graphic links in the messages.
The HEAT Maps and HEAT Ratings (collectively referred to as the “MyHEAT data”) provided on our platform serves to enhance your viewing experience by helping you visualize the amount and location of invisible waste heat leaving your home. At MyHEAT, we go through great lengths to ensure that the MyHEAT data is accurate, helpful, and beneficial to users.
Sources of Imagery
Thermal imagery is collected using a thermal sensor attached to the bottom of an airplane. We only collect mid-wave thermal infrared energy (3-5 µm) emitted from the surface of the features (i.e., houses, roads, vegetation) composing the scene at the acquisition time.
We cannot identify any contents within the home. Additionally, we do not collect or publicly disclose any household-specific data regarding the number of occupants, age, gender, race, or income unless voluntarily provided by the user. Furthermore, this imagery is not collected in real-time.
Where Imagery Appears
Unless otherwise stated, all content that is published on the MyHEAT platform is public. The MyHEAT data may also appear on official websites of partner organizations and social or print media for marketing or educational purposes. If you wish to remove your home from the MyHEAT platform, please contact us, and it will be removed within 1-5 business days.
MyHEAT may work with partner organizations to offer MyHEAT data directly to customers on a confidential basis through a password-protected platform, print media, or on the partner organization’s authorized website for marketing or educational purposes.
Disclosure to Third-Parties and Partner Organizations
We do not share your personal information with third parties except in certain circumstances, including, but not limited to:
- When you sign-up for newsletters, your name, and email are shared with Mailchimp for mailing list management.
- When you allow us to share the information, such as when you choose to share your personal information with third parties or their sites or platforms, such as when you share one of our blog posts to your social media feed; and
- When we cooperate with strategic partner organizations, such as municipal organizations or local utilities, work with MyHEAT to provide incentives or products, collect voluntary survey insights, or use the MyHEAT platform to market to customers.
We may also share personally identifiable information and aggregated, anonymized data with external services to help us improve the MyHEAT platform and service.
We currently use:
Please check out these companies’ Privacy Policies to learn more about how they are protecting your data. MyHEAT has no control over and assumes no responsibility for the content, privacy policies, or practices of any third-party information, sources, or services.
We do not allow individuals to use the MyHEAT platform to mislead others. This applies to deceptive content and false representations or any unauthorized use of the MyHEAT data for door-to-door or online sales. MyHEAT reserves the right to pursue legal action against those who falsely claim that they represent, or are employed by MyHEAT.
We believe that safeguarding the confidentiality of your information is of the utmost importance. We provide physical, electronic, and procedural safeguards to protect the data we process and maintain. For example, we limit access to authorized employees and contractors who need to know that information to operate, develop, or improve the MyHEAT platform. Please be aware that, although we endeavour to provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches.
In October 2023, MyHEAT completed the Type 1 SOC 2® Audit successfully and received a positive report from the 3rd party independent auditor. A SOC 2® Type 1 audit is essential for data security and trustworthiness because it provides an objective evaluation of an organization’s controls and practices related to sensitive data. MyHEAT considers your data security not just a compliance requirement but a core element of the work we do.
Please note that this is not a contract.